Customer service specialist in the automotive industry with English
Praca Świętochłowice » Oferty pracy » Customer service specialist in the automotive industry with English
- Responding to customer inquiries via phone, chat, and email, representing Volkswagen
- Group with professionalism and enthusiasm.
- Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
- Use analysis tools and extensive test management to analyze technical problems in detail and provide possible solutions
- Collaborate with colleagues to enhance the overall customer experience.
- Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
- Exhibit warmth and enthusiasm in every customer interaction.
- Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
- Use your knowledge of automotive and digital products to effectively troubleshoot issues and support customers in using the digital services at different touchpoints (e.g. on mobile phone, in the vehicle or via the websites)
- 1+ years of experience in a call center or customer service, preferably in the automotive industry or in the field of digital products and services.
- Technically experienced people with a high affinity for IT and technical analysis tools.
- Strong communication skills, with a minimum C1 level in English.
- Excited about the opportunity to contribute to Volkswagens continued success and growth in the automotive sector.
- The ability to stay composed, tactful, and solution-focused when interacting with customers.
- Strong attention to detail and organizational skills.
- Excellent problem-solving skills and a creative, solution-oriented mindset.
- A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.
- Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.
- Familiarity with CRM systems
- Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.
- Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction
- Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
- Team-building events to foster a collaborative work environment.
- Team leader support at every stage of cooperation.
- Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.
- Civil contract for employment.
Podobne oferty
Przedstawiciel ds. obsługi klienta (customer care representative)
Firma: Powiatowy Urząd Pracy w Katowicach
Lokalizacja: śląskie / Katowice
- Obejmuje kontakt na czacie online z klientami zewnętrznymi / wewnętrznymi w ramach obszaru funkcjonalnego oraz wykonywanie wszelkich powiązanych czynności administracyjnych. Kontakt również telefoniczny z klientami zewnętrznymi / wewnętrznymi w ramach...
Zobacz ogłoszenieKonsultant ds. Obsługi Klienta
Firma: Concentrix
Lokalizacja: śląskie / Katowice
Obsługa klientów w ramach sprzedaży i posprzedaży. Rozwiązywanie problemów technicznych. Doradztwo i prezentacja ofert specjalnych oraz porównywanie produktów. Zarządzanie zgłoszeniami telefonicznymi oraz dokumentacją klienta. Płynna znajomość języka...
Zobacz ogłoszenieKonsultant ds. Obsługi Klienta
Firma: Concentrix
Lokalizacja: śląskie / Chorzów
Obsługa klientów w ramach sprzedaży i posprzedaży. Rozwiązywanie problemów technicznych. Doradztwo i prezentacja ofert specjalnych oraz porównywanie produktów. Zarządzanie zgłoszeniami telefonicznymi oraz dokumentacją klienta. Płynna znajomość języka...
Zobacz ogłoszenie