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Customer service specialist in the automotive industry with German

Customer service specialist in the automotive industry with German
Miejsce pracy: Katowice
Job description:
  • Respond promptly and professionally to customer inquiries via phone, chat, and email
  • Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system
  • Collaborate with colleagues to enhance the overall customer experience
  • Stay updated on product offerings, services, policies, and procedures to provide accurate information to customers
  • Exhibit warmth and enthusiasm in every customer interaction
  • Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively
Requirements:
  • 1+ years of experience in a call center or customer service role, preferably in the automotive industry
  • Strong communication skills, with a minimum C1 level in German and B2 level in English
  • Ability to remain calm and tactful when dealing with customers
  • Strong attention to detail and organizational skills
  • Excellent problem-solving skills and a creative, solution-oriented mindset
  • Willingness to learn and adapt to new technologies and processes
Optional:
  • Experience with other luxury Brands and Customers Relationship Management Systems (CRM)
We offer:
  • Remote work from home
  • Comprehensive benefits (my benefit system, private medical healthcare, life insurance)
  • Team-building events
  • Fully paid training to prepare you for direct contact with customers
  • Team leader support at every stage of cooperation
  • Stable full-time employment based on an employment contract
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.
Customer service specialist in the automotive industry with German Specjalista ds. Telefonicznej Obsługi Klienta Częstochowa Konsultant Telefoniczny

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