Customer service specialist in the automotive industry with German
Praca Świętochłowice » Oferty pracy » Customer service specialist in the automotive industry with German
- Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
- Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
- Collaborate with colleagues to enhance the overall customer experience.
- Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
- Exhibit warmth and enthusiasm in every customer interaction.
- Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
- 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
- Strong communication skills, with a minimum C1 level in German.
- Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
- Excited about the opportunity to contribute to Volkswagens continued success and growth in the automotive sector.
- The ability to stay composed, tactful, and solution-focused when interacting with customers.
- Strong attention to detail and organizational skills.
- Excellent problem-solving skills and a creative, solution-oriented mindset.
- A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.
- Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.
- Familiarity with CRM systems.
- Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.
- Work in a modern office at Global Office Park, right in the heart of Katowice.
- Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
- Stable full-time employment based on an employment contract.
- Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
- Team-building events to foster a collaborative work environment.
- Team leader support at every stage of cooperation.
- Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.
- Sharing the costs of foreign language classes.
- Remote work opportunities.
- No dress code.
Podobne oferty
Konsultant Techniczny / Konsultantka Techniczna z językiem niemieckim
Firma: Klient portalu Praca.pl
Lokalizacja: śląskie / Katowice
obsługa klientów za pośrednictwem infolinii przychodzącej na etapie przed- i posprzedażowym udzielanie odpowiedzi na zapytania kierowane przez e-mail, czat, formularze kontaktowe oraz media społecznościowe przyjmowanie i prowadzenie zgłoszeń gwarancyjnych...
Zobacz ogłoszenieCustomer service specialist in the automotive industry with Italian
Firma: Concentrix
Lokalizacja: śląskie / Katowice
Responding to customer inquiries via phone, chat, and email, representing with professionalism and enthusiasm. Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system. Collaborate with colleagues to enhance...
Zobacz ogłoszenieSpecjalista ds. obsługi klienta w branży motoryzacyjnej z językiem polskim
Firma: Concentrix
Lokalizacja: śląskie / Katowice
Szybkie i profesjonalne odpowiadanie na zapytania klientów za pośrednictwem telefonu, czatu i poczty elektronicznej. Prowadzenie przejrzystej i dokładnej dokumentacji interakcji z klientami, rozwiązań i działań następczych w systemie CRM. Współpraca ze...
Zobacz ogłoszenie