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Customer Service Specialist with German

Praca Świętochłowice » Oferty pracy » Customer Service Specialist with German

Miejsce pracy: Katowice

Job description:

Serve as a brand ambassador, advise customers on hygiene products
Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)
Providing multichannel written support: e-mail, chat, and social media channels
Documenting e-commerce complaints logged on e-commerce platforms
Maintain high level of customer satisfaction
Remain polite, patient and courteous with customers throughout the experience.
Ensure the end to end experience for all customers is at high level of customer satisfaction

Requirements:

Language level: German C1/C2 (contact with the customers) + English B2 (language of the training and internal communication).
Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work.
Able to listen to understand, review, and provide solutions.
High-developed communication skills.
Strong attention to details and ability to multitask.

Nice to have:

Customer Service experience in an international, fast-peace environment (1 year).
Practical knowledge of CRM systems

We offer:

Employment contract (3-month of probation period with possibility of extension).
Remote position within Poland.
Benefits package: private medical healthcare (LuxMed); private life insurance; MyBenefit points or Multisport Card.
Language classes: Polish or English.
An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning.
Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN.
Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator
Fully paid training: before the first contact with the customers you will participate in fully paid training. - We will teach you everything!
Competitions, integration events, and recognition program Be The Best to act as a One Team!
Social Fund because your Employee Experience matters!
IT device to work from home within Poland.

Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.