Customer Support Specialist with German – Banking Service
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- Serve as a trusted guide and digital companion for our customers in digital space
- Handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card
- Active listening
- Order processing in the general call hotline for private customers
- Good needs assessment
- Assistance with telephone banking ID and T-PIN & setting up the Postbank app
- Recording phishing cases
- Responding to general questions about credit card products, self-services and mobile/web apps
- Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters
- Managing card limits and processing product changes
- Updating contact information, including 3D secure mobile numbers
- Supporting online and telephone banking services
- Recording complaints and initiating goodwill refunds
- Stick to regulations and processes
- Protect our clients sensitive data
- Fluent in German (minimum C1 level)
- Very good command of English (minimum B2 level)
- Excellent communication and interpersonal skills
- Strong ability to assess customer needs and provide tailored solutions
- High level of flexibility and adaptability to evolving topics
- A customer-focused mindset with the ability to remain calm and empathetic in various situations
- Good computer skills
- Good verbal communication skills
- Product information
- Receiving payment orders
- Answering customer questions in initial contact regarding the entire Retail service
- Sales orientation is a plus, as cross-selling and upselling may become part of the role over time
- A dynamic, international work environment in one of the worlds leading customer experience companies
- Comprehensive training and onboarding, so you feel confident from day one
- Work at home (100% remote from Poland)
- IT devices
- Opportunities for professional development (Concentrix Academy and mentoring programs for the future Team Leaders and Operational Managers)
- Private medical healthcare
- Life insurance
- Multisport card or MyBenefit vouchers
- Language classes
- Refer a Friend and Earn - bonuses for the friends recommendations
- An access to the e-learning platforms: LinkedIn Learning, Concentrix University
- Flexible working schedule with additional compensation for night shifts
- A diverse and inclusive culture that values your ideas and individuality
- Well-being programs, team events and employee engagement activities
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